What Information Do We Gather?
User-Provided Information – Due to the nature of our Services, we must collect personal information from users during the registration process including first and last names, a valid credit card to process payment for service, home, and/or business postal addresses, an email address and a password. In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research and/or joint research projects with outside companies involved in product development. You may also ask us to import your contacts by giving us access to your Device(s), third-party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. You may also provide us with your contacts’ email addresses when sharing folders or files with them.
Files – We collect and store the files and data you transmit between your Devices and CPWhosting infrastructure using our Services.
Session Records – To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session, session date and times, Device Internet Protocol (“IP”) address, browser type, Device name and/or identification number, and other interactions with the Service. The gathered information is used to ensure the highest quality experience possible.
Cookies – We use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service, and to monitor aggregate usage and web traffic routing on the Service. The cookies are used solely for identifying user sessions and do not store any personal information regarding the user. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
What Do We Do With Gathered Information?
Information gathered by us may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, (v) to provide or offer software updates and (vi) to provide product announcements. For example, email addresses provided by you may be used to send periodic information about our Services and related products. To present the best possible product to the public, we track the category of services selected by our users as well as all information about user satisfaction. We reserve the right to maintain evaluation and feedback records indefinitely.
Our website provides users the opportunity to opt out of receiving communications from us at the point where we request information about the visitor. If you wish to not receive future communications or to no longer receive our service you can use the unsubscribe link within email communications.
Who Do We Share Information With?
We do not voluntarily share personally identifiable information with any third party without the user’s express consent or unless compelled by applicable state and federal laws (see below). We do not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies. Our site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.
Users – We will display your personal information on your profile page. You can review and revise your profile information at any time by accessing your account settings. We may also share or disclose your information with your consent, for example, if you use a third-party application to access your account (see below).
Compliance with Laws and Law Enforcement Requests – Protection of CPWhosting Rights – We may disclose to parties outside CPWhosting files stored in your account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (i) comply with a law, regulation or compulsory legal request; (ii) protect the safety of any person from death or serious bodily injury; (iii) prevent fraud or abuse of our Services or its users; or (iv) to protect our property rights. If we provide your files to a law enforcement agency as set forth above, we will remove encryption from the files before providing them to law enforcement.
Non-private or Non-Personal Information – We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service. Our Service may also offer publicly-accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.
Access Rights and Choices to Limit Sharing
You have the right to request access to all personal information IDrive collects about you by contacting email@example.com. Your personal information may also be accessed from your Personal Profile page after logging in to your account where you can correct, amend, or delete information related to your account.
You may also make requests to limit the sharing of any of your personal information by contacting firstname.lastname@example.org. For example, you may opt-in or out from receiving communication regarding our Services from your Personal Profile Page or by contacting support. You may also withdraw your consent for us to disclose and/or process your personal information, if you have given us consent in the past. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
All requests for accessing and/or limiting the use of your personal information will be subject to verification of account ownership.
We will retain your information for as long as your account is active or as needed to provide you with our Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account through the account settings after logging in to our Service from our website. Your files will automatically be removed from our servers within 10 business days of cancellation. Please note, that there might be latency in deleting backed-up versions of files that may exist after deletion. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We take reasonable precautions to protect personal information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. User data is password protected and your password should never be shared with anyone. When we receive certain types of sensitive information such as financial information, we redirect visitors to the secure portion of our site using industry-standard SSL.