Support Centre

Here are answers to our frequently asked questions

Our Support


Website Hosting

Yes, you can simply login to your CPWhosting account and buy hosting plans for as many websites as you need. All your services can be accessed from your single CPWhosting account. 

Yes, our one-click installatron makes multiple website building platforms’ installation super easy. You can simply go to your cPanel and click “WordPress” under “Softaculous App Installer” tab. 

Unlike many other hosting providers (like Godaddy or Crazydomains), our servers are Australian based and got managed by our Australian based support team. It will give you a peace of mind by knowing that all your server cron-jobs or backups are performed on AEST timezone. 

If you have purchased Domain as well as hosting services from CPWhosting, it will make your job super easy. You can simply go to the “Service Detail” tab of your hosting plan and copy the “Nameservers”, then go to your Domain DNS settings from your dashboard and paste new nameservers. Allow about 4-8hours of propagation time and you are good to go. Alternatively, contact our Australian based customer support team by submitting a support ticket and we will get this done for you in no time. 

Email Hosting

Simply click on “Forwarders” under the “Email” tab of your emails’ dedicated cPanel and follow the steps from there. If you need assist with setting it up for you, contact our Australian base customer support team to guide you through the process. 

If you have a regular Web Hosting plan set up with CPWhosting, then it comes with Email Hosting at no extra charge – check your plan for the details. If not, you will need Email Hosting if you want to use your domain name to set up personal or business email accounts.

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Our dedicated email hosting comes with SpamExperts Spam & Virus Filtering feature. You can self-manage the spam filter to avoid getting too many spam emails. 

Domain Name

You can use our Domain Checker to see if that domain is already been registered by someone else. We just don’t have .com or .au or but we have over 34 extensions to choose from. 

Simply go to the Transfer Domain tab and follow the instruction in order to complete the domain transfer. If any issues, then our Australian based customer support team got your back. 

Simply go to the Renew Domain tab and follow the instruction in order to complete the domain transfer. If any issues, then our Australian based customer support team got your back. 

Yes. All services bought with CPWhosting are default set to auto-renewals. 

SSL & Security

If you have your domain and hosting plan with us, we will auto-run a Comodo SSL certificate for free of cost. Our standard Comodo SSL comes for free of cost with all hosting plans. 

Yes. You can certainly pick one of our paid SSL certificates which comes with $50,000 to $500,000 of warranty. 

Having an SSL Certificate installed has been proven to build more customers’ trust that then results into more sales. 

Customers who notice an SSL Certificate are 30% more likely to complete a purchase and cart abandonment doubles when a security warning is present during the checkout process.


Australian Owned and operated

100% Australian Owned and operated

Our Servers and Tech Support both are Australian based.

DDoS Protected and Firewall Network

Our hosting servers have Corero DDOS Protection & Fortinet Firewall.